Posted 01st September 2019
In the case of dangerous trees, reports will be responded to within 3 hours to make the site safe. Please note any reports of dangerous trees must be phoned through to 0191 278 7878 and ask for "Envirocall." The online form below can also be used to report dangerous trees.
Requests for the tree maintenance service will be inspected within 28 days. The team can only inspect trees that are dead, damaged, diseased or causing a physical obstruction.
Please note in some cases prior to inspections being carried out the service will need to see any reports from insurance companies regarding certain types of damage.
The Council team aim to carry out an inspection only within 28 days. They are not able to give specific dates of any work ordered as a result. Some work can only be done in the winter months outside the growing season. This will also be planned by area and by level of need.
1. Cases where the Council will look at trees
Trees affecting public access, highway safety and visibility
Reported tree damage to buildings
Overhanging tree branches when a physical obstruction is caused such as preventing access
Trees hit by vehicles
Trees physically touching properties
Trees touching street lights
2. Cases where the Council will not look at trees
Loss of light to property or garden
Bird nesting or fouling
TV, phone or satellite reception
Pollens and allergies
Blocked drains and gutters
Height or size of the tree
If the tree issue fits the cases the Council will attend, it can be reported via this form. Make sure you give as much information as possible. You can even add a photo. It is helpful if you can advise of the following:
tree location - For example is it on a grass verge, at the back or the front, open space, highway?
nature of the problem
Please note that incorrect use of the reporting system can result in delays. You cannot use this form to report dangerous trees.
Here are some examples of work requests that are not justified:
tree is shading my garden/conservatory/gazebo
leaves from a tree are blowing into my garden/yard/drive
tree is taller than my house
birds live in the tree and make noise/mess
children play around the tree